Operational incidents relating to the execution of a process or the process itself
Level 0: Service Request/ITSM/ORR| Level 2 (Main Category) | Level 3 (Subcategory) |
| Communication | Unsubscribe |
| Communication | Wrong content |
| Communication | Wrong recipient |
| Communication | No consent |
| Communication | Not received/undelivered |
| Documentation | Incorrect/inconsistent |
| Documentation | Not available |
| Documentation | Not received |
| Documentation | Inadequate |
| Information/Data | Not available |
| Information/Data | Not received |
| Reports | Inaccurate |
| Reports | Not available |
| Reports | Not received |
| Transaction execution | Execution error |
| Transaction execution | Execution unavailable |
| Transaction execution | Incorrect/missing status |
| Transaction execution | Confirmation not received |
| Transaction execution | Execution failed |
| Transaction execution | Repudiation |
| Transaction execution | Payment amount |
| Transaction execution | Beneficiary dispute |
| Transaction execution | Delay |
| Communication | Cannot update distribution list |
| Communication | Slow/not sending |
| Communication | Data mismanagement |
| Communication | Data leak |
| Transaction execution | Misdeal |